Privacy Policy

1. Introduction

Welcome to Game Kade ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our application and use our delivery services.

By using the Game Kade app, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the app, place an order, or communicate with us.

• Personal Data: We may collect your name, phone number, email address, and authentication data (such as OTPs) necessary to secure your account.
• Location Data (Crucial for Delivery): To ensure accurate and timely deliveries, we collect your precise device location (GPS coordinates/Latitude & Longitude) when you drop a delivery pin on our map. We pair this with custom delivery instructions or landmarks you provide, rather than relying solely on standardized street geocoding.
• Order History: Information about the products you purchase, delivery dates, and transaction history.
• Device Data: We may automatically collect device information (such as your OS, device model, and IP address) to optimize app performance and troubleshoot bugs.

3. How We Use Your Information

The information we collect is strictly used to provide, improve, and administer our services. Specifically, we use your data to:

• Create and manage your user account.
• Process your orders and manage your cart.
• Dispatch Delivery Drivers: We share your precise GPS pin and landmark notes with our delivery personnel to navigate directly to your location.
• Communicate with you regarding order updates, delays, or customer support inquiries.
• Prevent fraudulent transactions and secure our platform.

4. Sharing Your Information

We do not sell your personal data. We only share your information with third parties in the following situations:

• Delivery Personnel: Your contact number, GPS delivery pin, and landmark instructions are shared with the driver assigned to your order.
• Service Providers: We may share data with third-party vendors (like Supabase for database hosting or SMS gateways for OTPs) who perform services on our behalf.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or court orders.

5. Data Security & Retention

We use administrative, technical, and physical security measures to help protect your personal information (such as encrypting your data in our backend databases). However, please note that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required by law.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal data we have collected about you.
• Request that we delete your personal data or close your account.
• Correct inaccuracies in your personal information.

To exercise these rights, please contact us using the information provided below. We will delete or anonymize your data upon request, except where we must retain it for accounting or legal dispute purposes.

7. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our app's features or legal requirements. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.